Refund and Returns Policy – Tulipa Print

At Tulipa Print, we strive to provide exceptional service and products to our valued customers. We understand that sometimes situations arise where a refund or return may be necessary. Please review our refund and returns policy based on delivery timeframes:

1 Working Day Delivery:

If you have selected our 1 working day delivery option and for any reason, your order does not arrive within the promised timeframe, please contact us immediately. We will investigate the matter promptly and take appropriate action to ensure your satisfaction. If we are unable to fulfill your order within the specified timeframe due to unforeseen circumstances, you will be eligible for a full refund.

2 Working Days Delivery:

For orders with a 2 working days delivery option, if your order is not delivered within the agreed timeframe, please reach out to us as soon as possible. We will investigate the delay and work to resolve the issue promptly. In the event that we fail to deliver within the promised timeframe, you may be eligible for a partial refund or alternative compensation, depending on the circumstances.

3-4 Working Days Delivery (Order Taking Cut Off Time 1 PM UK Time Zone):

Orders placed with a 3-4 working days delivery option are subject to our order taking cut off time of 1 PM UK Time Zone. If your order is placed after this cutoff time, please note that the processing time may be extended accordingly. In the event that your order is not delivered within the specified 3-4 working days timeframe, please contact us promptly. We will investigate the delay and take appropriate action to address the issue. Depending on the circumstances, you may be eligible for a partial refund or alternative compensation.

Conditions for Refunds and Returns:

• To be eligible for a refund or return, you must notify us of any issues with your order within a reasonable timeframe after the expected delivery date.
• Refunds or returns may be subject to verification and approval by our customer service team.
• Items must be returned in their original packaging and in unused condition to qualify for a refund.
• Refunds will be processed via the original payment method within a reasonable timeframe.

Contact Us:

If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to contact our Customer Service team at [Insert Email Address] or call us at [Insert Phone Number]. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Tulipa Print.